Privacy Policy

1. Overview and scope

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to a person, directly or indirectly. Some business contact information may also be personal information under applicable law.

This Policy covers information provided through our public website, such as product inquiries, quote requests, support and warranty forms, requests for literature, newsletter registrations, event inquiries, and other interactive features. It also describes information collected automatically when you visit the website. It does not replace the privacy notices of independently operated websites, third-party services, or portals that do not link to this Policy.

2. Information we collect

Information you provide

Depending on your request or relationship with us, we may receive:

• Contact and business details: name, business name, title, email address, telephone number, mailing address, location, and preferred method of contact.
• Product and service inquiries: applications, compressor specifications, airflow and pressure requirements, model and serial numbers, preferred products, quote details, communications, and related files you submit.
• Distributor and dealer information: business affiliation, branch or territory, account identifiers, role, contact details, and information needed to support quotations, registration, and authorized portal services.
• Warranty and support information: equipment registration details, installation or start-up information, service history, problem descriptions, and documents supplied in connection with a support or warranty request.
• Marketing and event preferences: newsletter subscriptions, topics of interest, event or training registrations, and preferences you communicate to us.
• Employment inquiries: contact details, qualifications, resumes, and other information you choose to submit when contacting us about a position.

Please avoid sending sensitive personal information, payment-card details, or passwords in a general website contact form unless a secure, specifically designated process requests them.

Information collected through your device or browser

When you use the website, our systems and service providers may receive IP address, browser and device type, operating system, pages viewed, referral URLs, date and time of access, approximate location derived from network information, session identifiers, cookie identifiers, and interactions with site content. These details can help us operate the website, prevent abuse, measure site performance, and understand interest in our products and services.

Information from business and service partners

Where appropriate, we may receive relevant contact, account, sales, or service information from authorized distributors, business contacts, event organizers, technology providers, or publicly available business sources. We use that information in connection with legitimate business activities and subject to applicable law.

3. How we use information

We use personal information as reasonably necessary for the purposes described here, including to:

• Respond to questions, contact requests, technical support inquiries, and sales or quotation requests.
• Recommend products, connect requests with an appropriate representative or authorized distributor, and provide information requested about compressed air systems.
• Process equipment registrations, warranty or service submissions, dealer account activities, and related business records.
• Deliver requested product literature, training, newsletters, and updates, and administer event registrations where available.
• Maintain and improve the website, evaluate content usefulness, analyze performance, and troubleshoot technical issues.
• Protect our website, systems, personnel, users, and business relationships from unauthorized access, fraud, and misuse.
• Maintain business records, resolve disputes, enforce agreements, and meet legal or regulatory obligations.
• Provide marketing communications or measure the effectiveness of advertising when permitted by law and consistent with your choices.

Where a law requires a particular legal basis for processing, that basis may include fulfilling your request or a contract, complying with legal obligations, pursuing legitimate business interests, or consent where required. You may contact us to ask about a processing purpose relevant to your circumstances.

4. Cookies, analytics, and online tracking

Cookies and similar technologies can store or read information on your device. They may be used by Sullivan-Palatek or by third parties whose services appear on the site. Not all technologies are present on every page.

Essential website functions

Technologies supporting security, form submissions, session management, accessibility, and other site functions you request.

Analytics and performance

Tools that help us understand visits, page performance, navigation patterns, and the usefulness of site content.

Advertising and audience measurement

Services that may measure campaigns, attribute inquiries to advertising, identify business audiences, or support relevant advertising across websites and services.

Embedded and third-party features

For example, video players, maps, security challenges, and other integrated tools that may receive device or usage information when their components load.

Depending on the page and current site configuration, outside providers may include Google services, Cloudflare, and business-to-business advertising or measurement partners. Their processing practices can be governed by their own policies. Some advertising disclosures involving cookies or identifiers may constitute a “sale” or “sharing” of personal information under certain U.S. state privacy laws, even where no money changes hands.

You may adjust cookie permissions in your browser, clear stored cookies, or use choices offered by applicable third-party services. Blocking some technologies may affect site functions. A browser’s “Do Not Track” setting and legally recognized opt-out preference signals are not necessarily the same. For inquiries about available privacy choices or to make an applicable opt-out request, see Your choices and rights below.

5. When we disclose information

We may provide information to others where needed to support the purposes above, subject to appropriate arrangements and applicable law:

• Authorized sales and service partners: distributors, dealers, sales representatives, and technical-support providers when your request concerns their products, territory, or services.
• Operational vendors: website hosting, email delivery, form processing, customer relationship management, analytics, security, and other service providers that assist us in operating our business.
• Advertising and measurement partners: technology providers involved in measuring campaigns, understanding business audiences, or delivering advertising, depending on site configuration and applicable choices.
• Professional and legal recipients: advisers, auditors, insurers, law enforcement, regulators, or other parties where reasonably necessary to comply with law, protect rights, or address safety and security concerns.
• Business changes: relevant parties in connection with a proposed or completed reorganization, financing, merger, acquisition, or transfer of business assets, subject to applicable safeguards.

We do not describe every exchange of information as a “sale” or “sharing” for purposes of every privacy law; those terms have specific legal definitions. If an applicable law gives you the right to opt out of certain sales, sharing, or targeted advertising, you may submit a request as described below.

6. Your choices and privacy rights

You may ask us about the information associated with you and the ways we use it. Depending on your location and the law that applies to us, your rights may include:

• Requesting access to, or information about, certain personal information we maintain.
• Requesting correction of inaccurate personal information or deletion of information, subject to lawful exceptions.
• Requesting a copy of certain information in a portable format, where available.
• Opting out of qualifying sales, sharing, targeted advertising, or certain profiling activities where the law provides that right.
• Limiting certain uses of sensitive personal information when such a right applies.
• Objecting to or restricting particular processing, withdrawing consent when processing relies on consent, or appealing a decision where applicable law permits.

To submit a request, use the contact details in Contact and privacy requests and explain the type of request. We may take reasonable steps to verify identity or authority before acting and may need to retain information when the law permits or requires it. You may be able to use an authorized agent where applicable. We will respond in accordance with the law that governs the request and will not unlawfully discriminate against you for exercising your rights.

Marketing communications

Where a marketing email includes an unsubscribe link, you can use that link to stop that type of mailing. You may also contact us to update your communication preferences. Service messages, responses to active requests, and operational communications may continue where appropriate.

Additional regional rights

Certain residents of California and other U.S. states may have additional statutory rights concerning access, correction, deletion, and qualifying advertising-related disclosures. Individuals in the European Economic Area, United Kingdom, or other jurisdictions may have further rights under local law, including the right to complain to an appropriate supervisory authority. These rights depend on the law’s application to the particular processing and the individual making the request.

7. How long we keep information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including responding to inquiries, supporting equipment or warranty records, maintaining business relationships, complying with legal obligations, resolving disputes, and maintaining security. The applicable period can vary by record type, operational need, contractual terms, and legal requirements. Information may be removed, deidentified, or archived when it is no longer needed, subject to lawful retention requirements.

8. How we protect information

We use administrative, technical, and organizational measures intended to protect information against unauthorized access, alteration, disclosure, or loss, taking into account the information involved and the risks of processing. No website, transmission method, or storage system can be guaranteed completely secure. If you believe a message or account interaction involving Sullivan-Palatek may be fraudulent, please contact us through an established company channel.

9. International visitors and processing

Sullivan-Palatek is based in the United States. When you access our website or communicate with us from another country, information may be processed in the United States or in other locations where our service providers operate. Privacy protections and legal requirements may differ between countries. Where applicable law requires safeguards for international transfers, we will address those requirements in connection with the relevant processing.

10. Children and other websites

Our website is intended for professional, commercial, and general informational use and is not directed to children under 13. We do not intend to solicit personal information from children. If you believe a child has submitted information through our website, please contact us so we can review the concern.

Our site may link to distributor websites, partner resources, social platforms, videos, or other third-party destinations. Their privacy practices may differ from ours. Review their policies before providing personal information to those services.

11. Changes to this Policy

We may revise this Policy as our services, technology, or legal responsibilities change. The version on this page will identify its most recent update. When required by law, we will provide additional notice or request consent before material changes take effect. We encourage you to review this page from time to time.